With the emergence of new technologies, digital transformation has become an integral part of daily life for organizations and companies. Digitalization is altering many points in a company’s business processes, from production methods to customer expectations and distribution channels.
Through digitalization, companies are achieving significant gains in various areas, from the production and processing of information to decision-making processes and accessing new markets.
EconTech, as a partner, is reshaping the ways businesses operate and enhancing their efficiency. With the right strategy, we enable companies to swiftly transition from traditional business models to digital ones.
Our efforts in digitization, robotic process automation, digital workforce, cloud technologies, blockchain, Internet of Things, augmented reality, virtual reality, artificial intelligence, and machine learning contribute to the digital transformation at the highest level. We provide support tailored to your needs in restructuring your organizations and redefining your business models.
Digital Customers, Channels, and Organization:
As customers engage with businesses through an array of digital touchpoints, a coherent digital presence is paramount. EconTech empowers you to navigate this dynamic landscape, ensuring that your digital channels align with your customer expectations and organizational goals.
Digital Workforce and Capabilities:
Unlocking the potential of a digital workforce requires more than just technology; it requires the development of capabilities across your organization. EconTech supports you in fostering the necessary skills and resources, enabling your team to thrive in the digital age.
For your project, we assign you a project manager. As your primary point of contact, the PM will send you reports, provide demo calls, keep you informed of the project status. They organize all the work on the project, monitor deadlines, budget, workload, etc. All we need from you is responsiveness and a desire to develop a successful product.
Yes, EconTech continues to support the software systems after they go live. Usually, software support is divided in 3 levels:
1st Level Call center. Answering basic user questions, filtering out simple questions and cases of misuse of the product. More complicated cases are sent to the second level support team. Usually call center is organized by our clients.
2nd Level Monitoring the production servers and logs, installing software updates. Making sure the live product is operating normally. Fixing issues can be fixed without making changes in the software code. By using admin functionality in the product, restarting services etc.
3rd LevelIf the problem can not be fixed on the second level and requires changes in the software code it is send to the development team that creates and releases an update/patch to the software.
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